Last updated: August 1, 2026
This policy explains how cancellations, date changes and refunds are handled for bookings made through Holidays XC. Two separate sets of charges can apply to any change: (1) the airline’s own cancellation or change penalty under its fare rules, and (2) our service fee for processing the request. Both are disclosed to you before you confirm any change.
Airlines set their own cancellation and change penalties based on the fare class purchased, and these vary widely by airline, route and fare type. As a general guide:
| Fare type | Typical airline penalty |
|---|---|
| Refundable fare | Little to no penalty; refund to original payment method |
| Standard economy (non-refundable) | $100–$300 change fee plus fare difference; no cash refund |
| Basic economy / lowest bucket | Often no changes or cancellations permitted after 24 hours |
| International long-haul | $150–$400+ change fee plus fare difference, airline-dependent |
Most U.S. airlines allow free cancellation within 24 hours of booking if the flight departs 7 or more days later, per U.S. Department of Transportation rules. Outside that window, the exact penalty for your ticket is confirmed in writing at the time of booking and shown on your fare rules. Basic economy and other lowest-bucket fares may be entirely non-refundable and non-changeable from the moment of purchase; this is always disclosed before you pay.
Per ticket, non-refundable once the cancellation is processed with the airline.
Per ticket, in addition to any airline change fee or fare difference.
Per passenger, subject to airline approval and documentation.
Exact fees depend on the airline, fare type and how far the request is from departure, and are always quoted before we process your request.
If you purchased optional travel protection, cancellations due to covered reasons (such as illness or a covered emergency) may be reimbursable directly through the insurer, separate from the airline and agency refund process described above. Claims are filed directly with the insurance provider under their policy terms.
If an airline cancels your flight or makes a significant schedule change, the airline’s own compensation policy applies (which may include a full refund, rebooking on the next available flight, or travel credit). We will help you process whichever remedy the airline offers and will waive our service fee for that booking.
Speak with a flight specialist and lock in today’s exclusive fare.